Privacy Policy

Effective 27 October 2026. Applies to the TengaNow WhatsApp service and this website.

TengaNow is a WhatsApp shopping concierge and supplier marketplace in Harare, Zimbabwe. TengaNow is owned and operated by Raydian Technologies (Private) Business Corporation (registration number PBC 582/2022, incorporated in the republic of zimbabwe), 9 Rydal Way, Braeside, Harare, Zimbabwe ("TengaNow", "we", "us"). We are the data controller for the personal information described in this policy. This policy explains what we collect when you use TengaNow through the WhatsApp Business Platform (Cloud API) provided by Meta Platforms, how we use it, who we share it with, and how you can inspect or delete it.

1. Information we collect

When you message TengaNow on WhatsApp, the WhatsApp Business Cloud API sends us the following:

• Phone number: your WhatsApp phone number, which identifies your conversation and orders.
• WhatsApp profile name: the display name on your WhatsApp profile.
• Message text: the messages you send us, such as the items you need and your questions.
• Interactive selections: the menu options and buttons you tap, such as a category, delivery timing, or confirming a request.
• Delivery address or area: the Harare suburb, street address or collection preference you give us.
• Photos and documents: files you choose to send, such as a shopping list, a photo of a sample item, or a document to print. We receive a media reference from WhatsApp and any caption you add.
• Order history: your requests, reference numbers (for example TN-1001), budgets or quantities, urgency, quotes, payments and delivery status.
• Supplier details: if you apply as a supplier, your business name, products or services, location, and the contact person's name, phone number and email.

This website does not use advertising cookies or tracking pixels. Our server keeps standard technical logs (such as time of request and error messages) to keep the service secure and working.

2. How we use your information

• To understand and fulfil your shopping or service request.
• To check stock and coordinate price quotes with verified suppliers.
• To arrange delivery in Harare or collection from a supplier.
• To confirm payments, send order updates, and give customer support.
• To review supplier applications and manage supplier partnerships.
• To prevent fraud and misuse, and to meet our legal obligations.

We may use an automated assistant to read a free text message and suggest the right category and order details. This only helps us route your request; a member of the TengaNow team confirms every price and order. We do not use your information for automated decisions that have legal or similarly significant effects on you.

3. Legal basis

We process your information to take the steps you ask for before and during an order (performance of a contract), for our legitimate interests in running a safe and reliable service, to comply with the law, and with your consent where you choose to send us optional information such as photos. We follow the Cyber and Data Protection Act [Chapter 12:07] of Zimbabwe.

4. How we share information

We share only what is needed to complete the order you asked for:

• Participating suppliers: the items, quantities and delivery area needed to confirm stock and price. Suppliers receive your name and phone number only once you confirm an order with them.
• Couriers and delivery partners: your name, phone number and delivery address so they can deliver your order.
• Service providers that run TengaNow: Meta Platforms (WhatsApp Business Platform), our hosting provider, and, where used, an AI text processing provider and a spreadsheet tool for our order records. They process data only on our instructions.
• Authorities: where the law requires it, or to protect the rights and safety of our customers, suppliers or staff.

We never sell your personal information, and we never share it with third parties for their own marketing.

5. Storage, retention and security

• Order and support records are stored in a secured database on our servers. Access is limited to authorised TengaNow staff with a private access key.
• Data in transit is protected by HTTPS and by WhatsApp's encryption between you and the WhatsApp Business Platform.
• We keep in progress conversation details for up to 12 hours of inactivity, after which an unfinished request starts over.
• We keep completed order, supplier and support records for up to 24 months for customer support, accounting and dispute resolution, unless you ask us to delete them sooner or the law requires us to keep them longer.
• Some of our service providers may process data outside Zimbabwe. Where they do, we rely on providers that protect personal data to a standard comparable to Zimbabwean law.

6. Your rights

You may ask to see the information we hold about you, correct it, delete it, or object to how we use it. You may also withdraw consent for optional information at any time. You can complain to the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), the data protection authority, if you are not happy with how we handle your request.

7. User data deletion instructions

8. Children

TengaNow is meant for people aged 18 or older. We do not knowingly collect information from children.

9. Changes to this policy

We may update this policy as the service grows. We will post the new version on this page with a new effective date, and tell active customers on WhatsApp about important changes.

10. Contact us

For any privacy question or request, contact Raydian Technologies (Private) Business Corporation (PBC 582/2022):

• Email: raydiantechnologies45@gmail.com
• Phone or WhatsApp: +263 782 492 797
• Post or in person: Raydian Technologies (Private) Business Corporation, 9 Rydal Way, Braeside, Harare, Zimbabwe